You've got maids Review

Updated for October, 2023

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Our Review

You’ve Got Maids is a nationwide company with locations in every region of the United States. With this in mind, you can enjoy all the perks of doing business with a large company. They have the training and tried-and-true regimens to clean your home as efficiently and thoroughly as possible.

Maids are background checked and trained through an associate degree program in maid service science. The people who clean your home are professionals. They know the most up-to-date techniques when it comes to effectively cleaning and sanitizing your bathrooms and kitchen.

To help prevent allergies, the technicians know the best tools and techniques that can reduce dust, pet dander, and pollen.

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Features & Services:

Cost:

Customer Reviews:

Features and Services

You’ve Got Maids boasts a large number of services that suit all kinds of budgets and cleanliness needs. For instance, households with multiple children may benefit from weekly cleaning, while individuals and couples can enjoy a biweekly cleaning that works with their schedules.

52-Point Spring Clean

This service is the optimal way to ensure that your home is as clean as possible. Through this exclusive service, maids clean every surface of your home with microfiber cleaning cloths that trap 99% of dirt, bacteria, and germs.

Features

  • All appliances and fixtures are cleaned and sanitized
  • All surfaces such as counters and tabletops are cleaned and sanitized
  • Sinks are cleaned and sanitized
  • Carpet vacuumed and cleaned
  • Wood and tile floors are cleaned
  • Cobwebs removed
  • Furniture is dusted and polished
  • Ovens cleaned on the inside
  • Mirrors and glass are hand-washed and polished
  • Baseboards dusted and cleaned
  • Dishes are loaded into the dishwasher
  • Smudges removed from light switch plates and doors
  • Trash cans are cleaned inside and outside
  • Trash is emptied, and the bag is refilled

Pro: Enjoy future cost-savings with scheduled routine cleanings, every surface and appliance is cleaned and sanitized

Con: Deep cleaning your entire home will take extra time and increased costs

Weekly Cleaning

As one of their least expensive services, weekly cleaning ensures that your home will always be spic and span.

Features

  • Toilet and shower cleaned and disinfected
  • Countertops and tabletops cleaned
  • Furniture, ceiling fans, blinds, and baseboards dusted
  • Mirrors and glass cleaned and shined
  • Rooms tidied
  • Beds made
  • Trash is taken out and relined
  • Trans cans cleaned and sanitized
  • Dishwasher loaded

Pros: Enjoy priority scheduling when you schedule for weekly cleaning

Cons: You’ll need to make time in your schedule every week for cleaners to come

Biweekly Cleaning

You’ll enjoy all the perks of having a weekly cleaning with the biweekly cleaning service. However, this service is far easier to add to your calendar if you have a busy schedule.

Features

  • Toilet and shower cleaned and disinfected
  • Countertops and tabletops cleaned
  • Furniture, ceiling fans, blinds, and baseboards dusted
  • Mirrors and glass cleaned and shined
  • Rooms tidied
  • Beds made
  • Trash is taken out and relined
  • Trans cans cleaned and sanitized
  • Dishwasher loaded

Pros: A twice-monthly cleaning is easier to schedule for most households

Cons: Cleaning may take longer depending on the level of activity in your home

Move In Cleaning

Move in cleaning services ensure that you’ll enjoy a clean home the moment you step inside your new house, condo, or apartment.

Features

  • All trash removed
  • Sinks, showers, and toilets scrubbed and disinfected
  • Mirrors and glass are cleaned and shined
  • Dust removed from blinds and ceiling fans
  • Floors are washed or vacuumed
  • Porches and steps are swept
  • Cobwebs removed high and low
  • Interior and exterior of fridge, oven, and microwave cleaned and sanitized
  • Counters, backsplash, and stove hand-washed
  • Light switch plates and baseboards hand-washed

Pros: Enjoy a clean environment the moment you move into your new home

Cons: Need to schedule effectively so that home is clean before your furniture arrives

Move Out Cleaning

If you’re worried about not getting your security deposit back due to cleaning, You’ve Got Maids offers a Landlord Guarantee for all cleaning-related issues. If your landlord has concerns after the cleaning is finished, all you need to do is direct them to You’ve Got Maids within 24 hours, and they’ll resolve the issues for you.

Features

  • All trash removed
  • Sinks, showers, and toilets scrubbed and disinfected
  • Mirrors and glass are cleaned and shined
  • Dust removed from blinds and ceiling fans
  • Floors are washed or vacuumed
  • Porches and steps are swept
  • Cobwebs removed high and low
  • Cabinets and drawers hand-washed inside and outside
  • Interior and exterior of fridge, oven, and microwave cleaned and sanitized
  • Counters, backsplash, and stove hand-washed
  • Light switch plates and baseboards hand-washed

Features & Services Rating:

Pros
  • The Landlord Guarantee ensures that you don’t need to worry about investing in professional cleaning services and not getting your security deposit back.
Cons
  • May not be budget-friendly

Regional Locations

You’ve Got Maids services customers in every U.S. region. They aren’t available in every state, though you can find them in major and minor cities throughout 23 states.

  • Northeast: Pennsylvania, New York
  • Midwest: Kansas, Missouri, Illinois, Indiana, Ohio, Michigan, Minnesota, Wisconsin 
  • South: Texas, Louisiana, Florida, Georgia, North Carolina, South Carolina, Virginia, Maryland
  • West: Colorado, Arizona, California, Nevada, Washington

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

Pros
  • You’ve Got Maids is a nationwide company based in all U.S. regions
Cons
  • Not all states currently have franchise locations

Cost

You’ve Got Maids doesn’t provide their rates on their website. However, you can request a callback and free estimate through an easy-to-fill-out form on their website. Cleaning service rates vary based on the number of pets, children, and adults in your home, the square footage of your home, and the number of rooms.

Savings Opportunities

You can enjoy a reduced rate of scheduled weekly or biweekly cleanings if you’ve initially scheduled a 52-Point Spring Clean service.

You can reduce the amount you’re paying by specifying the rooms you want to be cleaned. For instance, if there’s a guest bedroom or office in your home that barely gets used, this can be a great way to reduce your costs.

Cost:

Pros
  • Reduce future rates of continued weekly or biweekly cleanings through the 52-Point Spring Clean service
Cons
  • The upfront cost of 52-Point Spring Clean service may be too much for specific budgets

Customer Reviews

Overall, customers are pleased by the professionalism and friendliness of the cleaning professionals who arrive at their home. Many customers noted that their cleaners arrived right on time and were reliable when it came to cleaning with diligence. Customers also loved the warm friendliness of customer service and the fact that their cleaners were meticulous but didn’t take overly long to finish cleaning.

Complaints came from some customers who believed that their home wasn’t cleaned as thoroughly as it could have been. There are also some issues with scheduling due to miscommunication.

Ruby from Worthington, MN, wrote on Consumer Affairs:

“Very friendly and on time every time. They always do a great job when in the home and respectful. They do a great job with all the messes kids leave them and never seem to be upset. Always get out the spots I can’t. Best service around. Highly recommend.”

David F. from San Francisco, CA wrote on Yelp:

“We’ve been using this service for several years now and been highly satisfied every time they’ve come. The people are nice and very professional. They treat our dogs with respect and make them feel safe. We have a big house and can only afford to have them in once a month but they make that visit count. They’re always thorough and address any issues we’ve brought to them. Once a month we get to come home to what feels like a brand new house for a very reasonable price. Can’t recommend them enough!”

Customer Rating:

Pros
  • Customers overall find the maids to be professional, friendly, and reliable
Cons
  • Scheduling conflicts can occur due to the size of the company

Company Background

Life partners Frank and Cynthia Berger founded You’ve Got Maids in 2005 in Orlando, Florida. In 2010, they expanded to Charleston with their first franchise in 2010. Since then, they’ve opened more than 50 locations throughout the United States.

With their entrepreneurial spirit and their focus on improving the lives of both customers and employees, the Bergers created a three-pronged mission:

  • Delivering a winning system for success for all franchisees
  • Providing safe, environmentally-conscious, and thorough services for clients
  • Improving the quality of life for their single mom employees
Pros
  • Holistic mission statement means happy customers and employees
Cons
  • Quality of service harder to control with multiple locations nationwide

The Bottom Line

If you’ve never had your home cleaned before and you’re looking for a company that takes care of both their employees and their customers, then You’ve Got Maids may be the right choice for you. Their cleaning services are backed by a 100% Satisfaction Guarantee.

Their mission statement and maid training program illustrate a heavy focus on ensuring their employees are well-trained and happy. Customers note that this results in friendly, thorough cleaning professionals that reliably and efficiently clean their homes. An on-site supervisor ensures that every nook and cranny has been cleaned.

Lastly, You’ve Got Maids utilizes eco-friendly products that are safe for the environment as well as your family and pets. Green Seal certified products meet standards such as not toxins, carcinogens, or corrosive ingredients that can harm your skin.

Disclaimer:

The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.