The Maids Review

Updated for October, 2023

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Our Review

One of the most significant aspects of The Maids is their ability to be flexible even as a large company. You can enjoy regular cleanings, one-time cleanings, or seasonal cleanings depending on your budget or cleaning needs. Even better, The Maids can comfortably accommodate same-day cleaning–whether you’re stressing from an upcoming party, move, or need a room thoroughly scrubbed.

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Features & Services:


Customer Reviews:

Features and Services

The Maids offers a variety of cleaning services that can match every budget and need. From one-time cleanings to recurring cleanings every month or season, families of all sizes can enjoy a clean home.

For every cleaning service, The Maids utilizes its 22-Step Cleaning Process to ensure a thoroughly clean, sanitized, and healthier home after every visit. Every room of your house, including the kitchen, laundry room, and bathrooms, are thoroughly disinfected, wiped down, dusted, and cleaned.

One-Time or Seasonal Cleaning

If your home doesn’t need cleaning as frequently as several times a month, then one-time cleaning is the right choice for you. One-time cleaning is also an excellent service for customers who are planning on hosting guests or a party soon.

Fall and spring cleaning services are also a great option if you want a scheduled deep cleaning of your home at least twice a year. Fall cleaning is an especially great option if you have a large family preparing for hectic back-to-school schedules when cleaning becomes more complicated.


  • Sinks and countertops cleaned
  • Interior of microwave cleaned
  • Cabinet doors and range top wiped down
  • Rooms tidied
  • Linens changed and bed made
  • Dishwasher load
  • Trash emptied
  • Floors vacuumed or mopped
  • Toilets, tubs, and showers disinfected
  • Furniture dusted and/or vacuumed
  • And more

Pro: One-time cleanings are more budget-friendly for households that don’t need recurrent services

Con: Cleanings may take longer without recurrent visits for upkeep

Recurring Cleaning

Recurring cleaning is an excellent choice if you know you’ll want your household spic and span regularly. Depending on the number of people in your home and how clean it stays, you can schedule the cleaning for once every week, every two weeks, or monthly.

For every cleaning, you can enjoy The Maids’ 22-Step Cleaning Process that covers all rooms, including your kitchen, laundry room, and bathrooms.


  • Rooms are picked up and straightened
  • Linens are replaced and bed is made
  • Cobwebs are removed
  • Trash is emptied
  • Dishes are loaded into dishwasher
  • Floors are mopped or vacuumed
  • Carpet under bed is vacuumed
  • Toilets, tubs, and showers are disinfected
  • All appliance exteriors are cleaned
  • And more

Pros: Recurring cleaning keeps your home in top shape

Cons: You’ll need to make time in your schedule for the cleaners to come

Moving Cleaning Services

Whether you’re moving in or out, hiring a professional cleaning company can take away some of the typical moving stress. For instance, if you’re renting and want to keep your security deposit, a move out cleaning service can get all the nooks and crannies that are often easy to miss.

Professional cleaning services before moving into your new home also eliminates a necessary and lengthy step from your to-do list. By scheduling a moving in cleaning service, you’ll be guaranteeing that you’ll be moving into a clean and safe environment. 


  • Last-minute moving requests
  • Floors mopped or vacuumed
  • Interior and exterior of appliances cleaned
  • Toilets, tubs, and showers scrubbed and disinfected
  • Cobwebs removed
  • Entry window and one set of patio door windows cleaned
  • Countertops cleaned
  • And more 

Pros: The Maids Company can handle last-minute moving requests

Cons: Scheduling a last-minute moving cleaning may stretch some budgets

Unique Cleaning Services

One significant aspect of The Maids company is that they understand that not all cleaning requests will be the same. They’re able to accommodate your requests if you have cleaning needs that don’t require entire rooms to be cleaned through their 22-Step Cleaning Process.


  • Carpet maintenance service
  • Window cleaning for a streak-free shine
  • Mattress vacuuming
  • Oven cleaning
  • Cabinet scrubbing
  • Inside refrigerators or freezers
  • Construction cleaning
  • Garage and basement cleaning
  • Polishing silver
  • Light fixtures and chandeliers
  • And more

Pros: The Maids can meet almost all of your particular cleaning requests

Cons: You’ll need to call the local office in advance to see if they’ll be able to accommodate your request

Same Day Cleaning

The Maids can accommodate same-day cleaning requests. Their company organization is designed to be flexible enough and have the staff on hand to handle these unexpected requests. Even better, you can request a regular same-day house cleaning or a more intense special request that requires some deep cleaning.


  • Regular house cleanings with 22-Step Cleaning Process
  • Touch-ups
  • Deep cleaning
  • And more

Pros: Highly-trained teams are used to last-minute, same-day cleaning requests

Cons: May not be budget-friendly

Healthy Cleaning

As one of their newest service offerings due to the Coronavirus spread, The Maids is offering a cleaning service specifically to sanitize your home for a healthy environment.

They utilize a natural disinfectant that’s EPA approved under their Emerging Viral Pathogen Guidance. This hospital-grade, neutral pH disinfectant is effective against Coronavirus, Influenza, MRSA, and other pathogens.


  • Teams wear PPE
  • High-touch surfaces sanitized and disinfected
  • All cleaning cloths switched out between homes
  • All cleaning equipment is sterilized between each home
  • Vacuums are 99.9% effective at removing particles                                  

Features & Services Rating:

  • Attain peace of mind in your home with EPA approved disinfectants
  • May not be budget-friendly

Regional Locations

If you want to hire The Maids to service your home, you’ll be happy to know that they have locations in nearly all 50 states, excluding:

  • North and South Dakota
  • Montana
  • Utah
  • Arkansas
  • West Virginia
  • Wyoming

They’re also located in Ontario, Nova Scotia, and British Columbia.


  • The Maids is a nationwide company based in all U.S. regions
  • The company isn’t available in all 50 states


The Maids don’t post their rates on their website. However, you can request a free estimate by simply giving them a call. The sales professional will chat with you for a few minutes about the cleaning services you’re looking for and ask for details about your home, such as:

  • Square footage
  • Number of rooms that need cleaning
  • Type of flooring
  • Special surfaces that need cleaning
  • Number of people and pets in the home
  • The current condition of the home

All of these details will enable the sales professional to give you a quick and accurate quote. If you decide that the quote fits your budget, the professional will be able to schedule with you then and let you know what to expect for your first cleaning.

Pros: You’ll receive an accurate quote in a matter of minutes

Cons: Will need to set aside a few minutes to speak with sales professional

Savings Opportunities

If you’re afraid that your investment in a cleaning service may not be worth it, The Maids offers a 100 percent guarantee on all their cleaning services. If you’re not happy with the quality of cleaning, you can call your local office within 24 hours for a free re-cleaning.

The Maids also offers savings through their ability to provide both small and large services. From intense deep cleanings of your entire home to just a couple of rooms, The Maids can provide quotes for projects of different scopes.


  • The Maids offers a 100 percent guarantee as well as numerous service options
  • No discounts or offers currently listed on their website

Customer Reviews

Many customers cited the friendliness of The Maids customer service, even when they were on tight schedules and needed services the same or next-day. Many are happy with The Maids’ timely and thorough cleaning services and felt that the company earned their trust.

Customers are also pleased with the fact that most of the employees were friendly, experienced, and thorough when cleaning their homes.

Kathy from Seattle, WA wrote on Consumer Affairs:

“Very helpful. They made sure that I would be satisfied with the service that I requested. They were very accurate with what their services would cost and sent people that could complete the cleaning service in a competent manner and in a timely fashion. The cleaning service performed a thorough cleaning and did it in a timely fashion. They were courteous and did not spend their time talking. My place was sparkly clean when completed. The cleaning service was reliable. They showed up on time and did their work in a timely manner. Very competent and trustworthy. I did not have to redirect them at all.”

Susan from Chicago, IL wrote on Consumer Affairs:

“We have used this company for at least a dozen years and they have always done a good to great job. We deal with the group in Evanston and usually have the same team leader, which helps. Whenever we have had an issue, they have responded with appropriate actions.”

Customer Rating:

  • Customers overall find the company to be thorough and friendly
  • Some reviewers felt as if they were charged too much for the level of service

Company Background

One of the top reasons to hire The Maids versus any other company is their long history. Founded in 1979 by the self-made entrepreneur Daniel J. Bishop when he was only 21, this cleaning company is now one of the largest throughout the United States and Canada.

They have a customer-first philosophy that guides all their business decisions. To provide reliable home cleaning, The Maids has a three-pronged approach:

  1. Management and team members stay focused on exceeding customer expectations
  2. Staff are trained for empathy and professionalism
  3. Customers have peace of mind with the most thorough cleaning service
  • Focus on empathy-training gives this large company heart
  • Quality of service harder to control with multiple locations

The Bottom Line

Besides its flexible cleaning options, we were impressed by the number of positive reviews for The Maids cleaning company. Despite its large size, their empathy-focused training that responds to and exceeds customer expectations ensures that most clients have all their cleaning needs met. Even better, customers trust The Maids employees to enter their homes.


The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.