Although MaidPro has locations throughout the United States, we were impressed by the company’s focus on community involvement, and its focus on helping employees, franchise owners, and customers feel like they’re a part of something bigger. By customers offering a few dollars to their non-profit organization, they’ll be aiding orphanages by supplying children with the items they need.
MaidPro is also surprisingly flexible for such a large company. Customers are free to make special requests and choose one-time, monthly, weekly, or bi-weekly cleaning services. We liked that MaidPro offered its 49-Point House Cleaning Checklist online so that potential customers can see what to expect before they even request an estimate.
Last but not least, MaidPro takes excellent care of their employees through competitive pay, travel reimbursement, and thorough training. Their website also offers a career path, from cleaning professional to trainer and manager.
Happy employees are the backbone of any thriving business and are often the deciding factor in whether a customer has had a good or bad experience.
MaidPro’s website has one of the most straightforward service offerings we’ve seen. This is because they’re able to accommodate all kinds of special requests from their customers, whether you only want your furniture dusted, one or two rooms cleaned, or a deep clean of your entire home.
You can choose from weekly, bi-weekly, monthly, or one-time cleanings depending on your needs. It’s important to know that whether you choose a one-time cleaning or you’re getting started with recurrent services, your first clean is going to take longer than the subsequent ones.
No matter what cleaning service you choose, MaidPro utilizes its 49-Point House Cleaning Checklist to ensure that your home is cleaned thoroughly.
The kitchen is usually one of the most high-traffic areas of the home, and MaidPro ensures that its staff cleans every nook and cranny.
Appliance exteriors cleaned with interiors upon request
Microwave exterior and interior cleaned
Woodwork, door frames, and switch plates spot cleaned
Countertops and backsplash disinfected
Cabinet fronts cleaned
Sinks cleaned and disinfected
Floor vacuumed or washed
Pro: Thorough cleaning of the kitchen that will make most customers happy
Con: Cleaning dishes and inside of refrigerator are request only
A well-scrubbed bathroom is one of the most essential hallmarks to a company’s professionalism if you pay to have your home cleaned.
Tubs and showers scrubbed and disinfected
Toilet disinfected inside and out
Towels hung and folded
Pro: Cleaners will move and replace the items on your countertops for you
Con: Blinds are only dusted upon request
Bedrooms and Living Areas
Bedrooms and living areas get an overall feeling of freshness by professionals cleaning areas that you usually don’t think of, such as baseboards, windows, and ceiling fans.
Furniture dusted and vacuumed
Bed made with linens changed upon request
Picture frames dusted
Lamps, lampshades, and ceiling fans dusted
Floors vacuumed or washed
Cushions and pillows fluffed
General room tidying
Features & Services Rating:
Height restrictions for ceiling fan dusting
Small items like picture frames dusted
MaidPro has locations throughout the United States, from Boston, MA, all the way west to Seattle, WA. If you’re not sure whether there’s a location near you, you’re able to fill in your zip code on their website to find their closest location. Maid Pro also has independently owned locations in Canadian provinces such as:
MaidPro has so many locations available that they most likely have a location near you
Multiple locations means the same quality of service may not be the same from one site compared to another
MaidPro doesn’t post their rates on their website, but you can either call or fill out a form on their website to receive a free estimate. They’ll ask you for some details about your home to give you an accurate estimate, such as:
Number of bedrooms
Number of bathrooms
Frequency of cleaning service (once, monthly, weekly, or bi-weekly)
It’s important to note that even though they don’t list a variety of service options on their website, they can accommodate special requests with no problem. All of their services are customized to fit the needs and preferences of each home.
MaidPro is all about passing on cost savings onto their customers because you can find a Promotions tab right on their website. After filling in your zip code, they’ll show you all the deals available in your area.
For instance, new customers can enjoy discounts on their scheduled, recurrent services.
New customers enjoy discounts on recurrent cleaning services
May not have deals in your area
Overall, there are a majority of positive reviews for MaidPro. Many customers are impressed with how courteous their cleaners were and how they went the extra mile to clean their homes with attention to detail. Some customers stated that they enjoyed the upbeat and personable nature of the customer service professionals when they called the office.
Complaints came when customers didn’t believe that their homes had been cleaned thoroughly enough. Miscommunication can also occur with customer service when it comes to scheduling. Cleaners may push appointments back if they’re are running late on their prior appointments.
Abby from Brewer, ME wrote on Consumer Affairs:
“MaidPro responded back to me immediately and they were very helpful and friendly. They brought their own cleaning supplies, finished their work in a timely manner. They showed up on time, time stayed was true to their estimate, they told me they could clean once, weekly, biweekly or even monthly depending on what my needs were. Most cleaning companies charge $20-25 an hour but they are willing to work with you which was one of the main things that drew me to them. The value for the job they did was excellent. They did an amazing job, they were fast but thorough. They try to get in and out as quickly as they can but also do a great job it was my first time using their service. I will again.”
Patricia from St. Petersburg, FL wrote on Consumer Affairs:
“When I made the appointment, customer service were very nice and accommodating. The cleaning lady was also very friendly and cheerful. She did a great job of cleaning everything. She did come in and do everything in a timely manner. She also cleaned some of the areas that I have not seen in a while. Also, she actually cleaned faster than I did and did not miss a spot. I am very happy with the experience. I am thinking about using this service more often. Most companies want you to pay them by what has to be done and for time and MaidPro’s service was very well worth the money that we paid for it. They spend less time doing it as well.”
Customers overall happy with the level of service
Negative reviews about missed spots and scheduling mistakes
Mark Kushinsky opened MaidPro in 1991 in Boston’s historic Beacon Hill, and in only a year, they had cleaned over 1000 homes. By 2002 they had over ten locations throughout the United States and have become one of the fastest-growing cleaning companies in the country. In 2015, Forbes ranked MaidPro as the #2 Best Franchise to Own.
MaidPro truly differentiates itself from other cleaning companies because of its strong focus on culture. They created a “Behind the Clean” book that shows you some of the franchise locations and what goes on behind the scenes. This sense of family and community is an aspect that they like to bring to all their customers, employees, and franchise owners.
Strong sense of community and service
Quality of service harder to control with multiple locations
The Bottom Line
MaidPro offers a strong sense of community involvement that differentiates itself from other cleaning companies. MaidPro executives created the MaidPro Cares 501c3 non-profit organization to work directly with orphanages and supply children with the items they need to lead healthy, happy lives. Customers can contribute a few dollars to their regular cleaning service to support this non-profit.
We were impressed by MaidPro’s focus on providing customers flexibility when it comes to cleaning their homes. Whether you want a one-time cleaning service, recurrent cleanings, or have a few rooms that need some tidying, MaidPro can accommodate your needs with its 49-Point House Cleaning Checklist.
Even better, MaidPro uses safe and effective eco-friendly cleaning supplies so that you know your investment isn’t harming the environment. They go the extra mile by using CRI Green Label Certified vacuums, reduce paper and plastic waste, and group their clients geographically to reduce the driving time and fuel use of their employees.
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations,
and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing
will vary based on various factors, including, but not limited to the customer’s location. For the most accurate
information, please ask your customer service representative. Clarify all fees and contract details before signing a
contract or finalizing your purchase.