Cleaning Authority Review

Updated for October, 2023

Overall Rating:

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Our Review

The Cleaning Authority has over 225 locations throughout North America, ensuring that there’s probably a location near you. We were impressed by the company’s Detail-Clean Rotation System. After taking into account that homes need to be continuously maintained, the company designed the system to keep a standard level of cleanliness.

They’re able to meet and exceed customer expectations by dividing homes into four sections. With each visit, they deep clean one section at a time so that customers always enjoy a sparkling, clean home. The many positive reviews reflected how effective this system is.

Lastly, The Cleaning Authority uses environmentally safe products so that you know your investment in a clean home isn’t harming the environment.

Overall Rating:

Features & Services:


Customer Reviews:

Features and Services

The Cleaning Authority provides many services that can fit many different kinds of households and budgets. Moreover, their Detail-Clean Rotation System ensures that no matter the service, you can trust that cleaners won’t miss any detail.

For the first two scheduled cleanings, cleaners deep clean the entire home. For subsequent cleanings, your home is divided into four zones–bathrooms, kitchens, living areas, and sleeping areas–that are focused on for a deep clean individually for each visit.

For subsequent visits, homes also get an overall cleaning of all four areas. This system means that you can enjoy a thoroughly clean house at all times. You don’t need to stretch your budget or schedule extended amounts of time for cleaning.

House Cleaning & Sanitizing

This service utilizes The Cleaning Authority’s Detail-Clean Rotation System. After the first two deep cleans of your kitchen and bathrooms, then your living and sleeping areas, cleaners will deep clean one section at a time to give your home an overall cleaning.


  • Countertops are cleaned and sanitized
  • Sinks cleaned and sanitized
  • Appliance exteriors cleaned
  • Showers and toilets cleaned and sanitized
  • Floors are cleaned, and carpets vacuumed
  • Furniture, lamps, and picture frames dusted
  • Ceiling fans dusted
  • Doors and door frames spot cleaned
  • Cobwebs removed
  • And more

Pro: Enjoy thorough, scheduled house cleanings

Con: Only one section of your home is deep cleaned each visit

Apartment Cleaning & Sanitizing

You don’t need to pay a mortgage to enjoy all the benefits a professional cleaning can bring. Renters can enjoy all the perks of The Cleaning Authority’s Detail-Clean Rotation System.

On the first visit, cleaners will focus on a deep clean of kitchens and bathrooms. On the second visit, they’ll focus on sleeping and living areas. For subsequent visits, deep cleans are rotated so that the cleanliness of your apartment is maintained.


  • Floors cleaned or vacuumed
  • Countertops and surfaces hand wiped
  • Cobwebs removed
  • Bathtub, shower, and toilet cleaned
  • Sinks cleaned and shined
  • Microwave interior wiped down
  • Doors and door frames spot cleaned
  • And more

Pros: Enjoy all the benefits of the Detail-Clean Rotation System

Cons: You’ll need to wait for one section deep cleaned at a time

Move In/Move Out Cleaning

Moving in or out to a new house or apartment is always a daunting task, but professional cleaning services make it easier. Move out cleaning services for rentals is essential if you’re worried about losing your security deposit. It’s also a necessity if you’re selling your home and planning for open house walkthroughs.


  • Floors cleaned or vacuumed
  • Countertops and surfaces hand wiped
  • Cobwebs removed
  • Bathtub, shower, and toilet cleaned
  • Sinks cleaned and shined
  • Microwave interior wiped down
  • Doors and door frames spot cleaned
  • And more

Pros: A twice-monthly cleaning is easier to schedule for most households

Cons: Cleaning may take longer depending on the level of activity in your home

One-Time Cleaning

Whether you’re having guests over or you don’t need your house cleaned as frequently, The Cleaning Authority offers a flexible way to have your house cleaned thoroughly. Their Professional House Cleaning Checklist ensures that they’ll clean all sections of your home.

If you’re unhappy with the quality of the cleaning, the company offers a Satisfaction Guarantee–they’ll return the next day and reclean it to your satisfaction.   


  • Kitchen – counters, cabinets, floors, sinks, backsplashes, appliances, and more
  • Bathroom(s) – sinks, bathtub, shower, toilet, faucets, counters, mirrors, and more
  • Bedroom(s) – bed made, furniture and lamps dusted, floor cleaned, and more
  • Living Areas – floors vacuumed or swept, furniture dusted and cleaned

Features & Services Rating:

  • The Professional House Cleaning Checklist ensures all corners of your home are clean
  • You’ll need to schedule a large portion of your day for cleaning the whole home

Regional Locations

The Cleaning Authority is located throughout North America in over 225 locations. You can find sites in most states, including:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • And more


  • The Cleaning Authority is a nationwide company based in all U.S. regions
  • Not all states currently have franchise locations


The Cleaning Authority doesn’t provide detailed pricing information on their website, but they have a well-displayed phone number that you can call for a quick, free estimate. You also have the option of requesting an estimate through a simple form on their website.

To provide an accurate estimate, they need to know where you’re located, the square footage of your home, and the number of rooms in your home.

Savings Opportunities

While filling out an estimate form, The Cleaning Authority will inform you that kitchens, living rooms and dining rooms are automatically included. This means you’ll most likely be paying a flat fee on top of the extra rooms you want to be cleaned, leading to some cost savings.

Although they don’t display any current discounts on their website, you’re able to enter their sweepstakes to win free house cleanings for one year. You don’t need to purchase their services to register or to win.


  • You can enter a generous sweepstakes on their website regardless of whether you purchase services
  • No discounts for new customers

Customer Reviews

Overall, customers are pleased by the efficiency of The Cleaning Authority’s employees, along with their friendliness and professionalism. Many feel that their estimates are reasonable, especially for how thorough and efficiently their homes are cleaned. Some employees left delightful touches for their customers, such as creating swans out of towels.

Cleaners also provide a cleaning summary after they’re finished. It outlines the areas they’ve cleaned and the areas they’ll be focusing on next time they arrive. This focus on meeting and exceeding customer expectations is of great value in a service-based business.

Some customers weren’t happy with the thoroughness of the cleaning and felt that the employees seemed rushed.

Donica from San Diego, CA wrote on Consumer Affairs:

“We hired the Cleaning Authority from a mailer coupon and were pleasantly surprised with their efficiency. We used them about a year and then couldn’t afford it anymore with day care. After six months of no home cleaning, we couldn’t manage to do all the tedious tasks (scrubbing bathrooms, mopping floors, dusting shelves, etc.) and decided we’d rather eat ramen daily in order to have Cleaning Authority bi-weekly. They consistently do a great job cleaning the entire house. They leave a summary of cleaning rotations, noting areas cleaned that day and areas to be cleaned the next time. For $2 they change bed linens which we happily pay! The crew left swans made of towels which the kids loved! Can’t recommend them enough!”

Lisa from Arvada, CO wrote on Consumer Affairs:

“I couldn’t be happier to see Corinne and Ciana from The Cleaning Authority arrive to bring our home up to speed. They are efficient, pleasant and always on time. If you have never had a cleaning service, you will be thrilled to have this company help you out. Our showers and toilets have never been so consistently perfect. The list of items they will be focusing on each week is very clear and always complete when they leave. They are fast and thorough, and I couldn’t be more pleased.”

Customer Rating:

  • Customers expectations are met and exceeded
  • Some customers felt that employees were rushed

Company Background

The Cleaning Authority was one of the first whole-house cleaning services offered in the Baltimore-Washington metro area when it was founded in 1977. The Cleaning Authority is an experienced company with a history of over 25 years when it comes to providing exceptional house cleaning services.

They utilize their Detail-Clean Rotation System and Professional House Cleaning Checklist to ensure that customers receive quality cleaning services every time they book.

Their mission is to improve the quality of life for:

  • Homeowners through thorough, dependable service
  • Employees through stable hours and livable wages
  • Franchise owners through a sustainable way to grow their businesses
  • Future generations through environmentally-friendly products
  • More than 25-year history of providing dependable cleaning services
  • Quality of service harder to control with multiple locations

The Bottom Line

The Cleaning Authority offers robust services that all feature at least one section of your home being deep cleaned every visit. If you’re concerned that investing your hard-earned money in a large company that may or may not clean to your standards, you’ll be happy to learn that The Cleaning Authority has well-honed standards and regimens in place to ensure that their employees don’t miss a spot.

Their professional cleaners are also thoroughly trained and background-checked so that you can trust to let these professionals into your home. The company performs frequent inspections so that its standards are met on an ongoing basis.

Last but not least, the company uses green cleaning methods so that harsh chemicals aren’t harming the environment–or your pets and loved ones. They use ECOLOGO and EPA Safer Choice products that are certified for a reduced impact on the environment.


The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.