The Maids of Washington, DC

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 (866) 673-5245

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5-Star Service

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No-Contract Cleanings

The Maids of Washington, DC

Open Now: Open 24/7

(866) 673-5245

13 Reviews
  • Partnered with Mr. Clean
  • Customized cleaning services
  • No-contract cleanings
  • 22-Step Cleaning process
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One Call Away from a Clean Home

Call your local The Maids today to find and schedule the cleaning service that is perfect for you.

Our Rating

5

out of five

Features & Services:

Cost:

Customer Reviews:

Editorial Score

One of the most significant aspects of The Maids is their ability to be flexible even as a large company. You can enjoy regular cleanings, one-time cleanings, or seasonal cleanings depending on your budget or cleaning needs. Even better, The Maids can comfortably accommodate same-day cleaning–whether you're stressing from an upcoming party, move, or need a room thoroughly scrubbed.

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Pros

The Maids is a nationwide company based in all U.S. regions

Highly-trained teams can accommodate last-minute, same-day cleaning requests

You'll receive an accurate quote in a matter of minutes

The Maids offers a 100 percent guarantee as well as numerous service options

Customers overall find the company to be thorough and friendly

Cons

Cleanings may take longer without recurrent visits for upkeep

Will need to set aside a few minutes to speak with sales professional

The company isn't available in all 50 states

No discounts or offers currently listed on their website

Some reviewers felt as if they were charged too much for the level of service

Additional Services

The Maids offers a variety of cleaning services that can match every budget and need. From one-time cleanings to recurring cleanings every month or season, families of all sizes can enjoy a clean home. For every cleaning service, The Maids utilizes its 22-Step Cleaning Process to ensure a thoroughly clean, sanitized, and healthier home after every visit. Every room of your house, including the kitchen, laundry room, and bathrooms, are thoroughly disinfected, wiped down, dusted, and cleaned. These services can include:

  • Sinks and countertops cleaned
  • Interior of microwave cleaned
  • Cabinet doors and range top wiped down
  • Rooms tidied
  • Linens changed and bed made
  • Dishwasher load
  • Trash emptied
  • Floors vacuumed or mopped
  • Toilets, tubs, and showers disinfected
  • Furniture dusted and/or vacuumed

Visitor Reviews

3.69/5

Very Good

Based on 13 reviews around the web

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This branch ranks 5th out of 9 maid service companies serving this zip code.

This branch ranks in top 56% of all maid service companies serving this zip code.

Most Recent Reviews

“This staff went above and beyond my god what a marvelous job they did. I would highly recommend them for anyone. I was very very impressed. Thank you so much Maureen”

Maureen Johnson Via Facebook

“I highly recommend The Maids & their staff. The team does a great job & truly wants to please their clients.”

Lynn Swenson Via Facebook

“They have cleaning down to a science- they are efficient and caring- I appreciate all they do for me.”

Cathleen Smith Via Facebook

Awful, did not clean the whole house and throw dirty water in the middle of my driveway

Rated 1 out of 5
November 24, 2021

Do not use their service! I called up and gave them how many rooms I had in my house. They gave me the price to clean the whole house. They arrived an hour and a half week at 4:45 I don’t workday. When they arrived they stayed in my kitchen and stood there talking for about 20 minutes. The one House cleaner still in my kitchen for about an hour. The other two walked in and out of the kitchen re-cleaning the front of my refrigerator that had already been clean and by the way was not dirty. It was bad enough that the rooms they cleaned were not clean but after standing in the kitchen for 20 minutes an hour later they were leaving. When I said to them they did not finish cleaning my whole house for they were rooms they didn’t even walk into they told me they were only there for 80 minutes and would not finish cleaning the house. When I question why they stood in the kitchen for 20 minutes and I only gave them an hour to clean my six bedroom four bath house, They told us that was policy. So they did a half job cleaning the rooms they cleaned didn’t clean 1/3 of my house and then through the dirty water bucket from the few floors they did wash in the middle of my driveway. When I called to complain the next morning no one got back to me for Days. Once they did they said it was their policy not to come back if it was after 24 hours. When I asked if it was their policy to throw dirty water in the middle of my driveway to not finish my house and tell me I only had 80 minutes when they spent 20 of those 80 minutes standing in my kitchen and one girl another hour standing in my kitchen they said there was nothing they would do. To summarize they left a dirty house uncompleted and through dirty water in the middle of my driveway. Do not use that

Terrible service

DO NOT USE THIS SERVICE!!!

Rated 1 out of 5
October 24, 2021

If I could give negative stars, I would. Tried to send an email and text to “Mike” and all came back as undelivered. Had them in twice and after both times areas that were supposed to be cleaned showed dirt, and not just a little. My wife has had some health issues that have prevented her from doing her usual great job of maintaining our house, so we hired Merry Maids. Ended up being more work than if we had done it ourselves. Had to tell people what and how to clean things that should be a no-brainer. Toilet for instance. Not only were they not clean, but something that was used ruined the surface of the bowl on all 3 of my toilets. That is just one example. They sent me what was apparently the wrong contract that stated I was to pay the “Total Fee listed above”. Someone entered the cost of each cleaning. Sure didn’t like it when I called them on their erroneous contract.
DO NOT USE THIS SERVICE!!! They do a very substandard job!!

R. Causa

Good job!

Rated 5 out of 5
October 18, 2021

Glad to have Team 31 Martha and Christina again. I pointed out areas needing attention and they took care of them. Always polite and professional!

Aaron

WORST MAID SERVICE EXPERIENCE

Rated 1 out of 5
October 17, 2021

We had a terrible experience with this company. My husband and I live in a 2 bedroom 2 bath condo and we have no children or pets. We both have OCD and keep our place pretty clean, but I am 8 months pregnant and we have our first baby on the way. We wanted a deep clean to get rid of any dust before the baby arrived.
We received a contract after providing all of the details and expectations of our place. The contract estimated that the clean would take between 1 hour and 34 minutes and 2 hours and 21 minutes for a two person team and would cost between $173 and $260. From the beginning of the visit, we knew it was not going to be a good experience.
3 maids arrived and when they began walking through the condo with their outside shoes on, my wife asked if they had shoe covers. They said they do not have shoe covers. One of the maids began walking on a rug in our bedroom with her shoes and my wife told the maids that they cannot continue with the work if they are going to wear their shoes on our rugs. They then found covers for their shoes and said they would wear them, but refused to wear them in the bathrooms.
After 1 hour, the 3 maids had only covered 2 small bedrooms and one bathroom. We clean our house on a regular basis and the condition of our condo is not so dire that it would take 3 people so long. I understand that a deep clean takes time to be done properly, but the estimation was not even close. This felt obviously purposeful. I then received a call from the company stating that it would take an additional 45 minutes than expected to finish cleaning our home and it would cost a total of $380 to finish. With a baby on the way, this is a high price to pay to have our 2 bedroom condo cleaned.
I then reached out to express my dissatisfaction and spoke to a manager named Tammy. She admitted that the maids should have worn shoe covers while walking on carpet or rugs but stated for liability reasons the maids are not allowed to wear shoe covers on hard surfaces. I understand liability issues, but it does not make sense for a cleaning company to wear outside shoes all over a condo while attempting to clean. Tammy continued to repeat that the contract was an estimate and that deep cleans take extra time. I understand that hard work takes time, but we felt strongly that $380 for a deep clean on our condo was steep. At that rate, 2 level homes would cost over a thousand dollars. Tammy continued to blame multiple possibilities as to why the clean was taking so long, especially mentioning over and over again that the condition of our place was the main culprit. I understand if we had kids or pets or simply had not taken care of our home and allowed it to accumulate lots of dirt that the condition of our home could be the reason, but I know that was not the case in this situation.
Tammy continued to blame every possible reason other than a purposeful estimation process on the part of the company to trick people. After expressing our disappointment in the service, it became obvious that Tammy has had significant experience hearing complaints from customers and she had no consideration for it. Tammy praised the company and claimed that all of the workers would want to go home early on Friday and so they would be working as hard and as fast as possible. She had already left the office at 4:20pm and was speaking to me on speakerphone because she was driving home. Other than the maids walking on our rugs with the shoes they wear outside, I do not blame the maids that came to our home at all. I know they are doing their job and the cost and estimates are not in their control.
We have a baby arriving in less than 2 weeks and half our condo was cleaned for $260. Your manager Tammy welcomed the idea of a poor review and had no qualms with a dissatisfied customer. I know we are not the first, and I am sure we will not be the last. Thanks Tammy.

Nimmy Abraham

HORRIBLE EXPERIENCE, TERRIBLE MANAGER TAMMY

Rated 1 out of 5
October 17, 2021

We had a terrible experience with this company. My wife and I live in a 2 bedroom 2 bath condo and we have no children or pets. We both have OCD and keep our place pretty clean, but my wife is 8 months pregnant and we have our first baby on the way. We wanted a deep clean to get rid of any dust before the baby arrived.
We received a contract after providing all of the details and expectations of our place. The contract estimated that the clean would take between 1 hour and 34 minutes and 2 hours and 21 minutes for a two person team and would cost between $173 and $260. From the beginning of the visit, we knew it was not going to be a good experience.
3 maids arrived and when they began walking through the condo with their outside shoes on, my wife asked if they had shoe covers. They said they do not have shoe covers. One of the maids began walking on a rug in our bedroom with her shoes and my wife told the maids that they cannot continue with the work if they are going to wear their shoes on our rugs. They then found covers for their shoes and said they would wear them, but refused to wear them in the bathrooms.
After 1 hour, the 3 maids had only covered 2 small bedrooms and one bathroom. We clean our house on a regular basis and the condition of our condo is not so dire that it would take 3 people so long. I understand that a deep clean takes time to be done properly, but the estimation was not even close. This felt obviously purposeful. My wife then received a call from the company stating that it would take an additional 45 minutes than expected to finish cleaning our home and it would cost a total of $380 to finish. With a baby on the way, this is a high price to pay to have our 2 bedroom condo cleaned.
I then reached out to express my dissatisfaction and spoke to a manager named Tammy. She admitted that the maids should have worn shoe covers while walking on carpet or rugs but stated for liability reasons the maids are not allowed to wear shoe covers on hard surfaces. I understand liability issues, but it does not make sense for a cleaning company to wear outside shoes all over a condo while attempting to clean. Tammy continued to repeat that the contract was an estimate and that deep cleans take extra time. I understand that hard work takes time, but we felt strongly that $380 for a deep clean on our condo was steep. At that rate, 2 level homes would cost over a thousand dollars. Tammy continued to blame multiple possibilities as to why the clean was taking so long, especially mentioning over and over again that the condition of our place was the main culprit. I understand if we had kids or pets or simply had not taken care of our home and allowed it to accumulate lots of dirt that the condition of our home could be the reason, but I know that was not the case in this situation.
Tammy continued to blame every possible reason other than a purposeful estimation process on the part of the company to trick people. After expressing our disappointment in the service, it became obvious that Tammy has had significant experience hearing complaints from customers and she had no consideration for it. Tammy praised the company and claimed that all of the workers would want to go home early on Friday and so they would be working as hard and as fast as possible. She had already left the office at 4:20pm and was speaking to me on speakerphone because she was driving home. Other than the maids walking on our rugs with the shoes they wear outside, I do not blame the maids that came to our home at all. I know they are doing their job and the cost and estimates are not in their control.
We have a baby arriving in less than 2 weeks and half our condo was cleaned for $260. Your manager Tammy welcomed the idea of a poor review and had no qualms with a dissatisfied customer. I know we are not the first, and I am sure we will not be the last. Thanks Tammy.

Shawn Abraham
Disclaimer:

The information featured on this page is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to the customer’s location. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

One Call Away from a Clean Home

Call your local The Maids today to find and schedule the cleaning service that is perfect for you.