Cleaning Authority of Santa Monica, CA

“After having an initial bad experience, the manager called me, apologized and ask for another opportunity with a free clean and a different team and I agreed. This team arrived on time, actually early and did an amazing job. I got that wonderful feeling of walking into a clean fresh space. I was very happy and will now continue using their services. ***************** After 3 “cleans” and three opportunities to redeem themselves, I was left very disappointed with the service I received from the cleaning authority. Pros: -Appear professional -Great communication -Great rates Cons: - They did not wipe down cabinets, clean floors or the microwave in the kitchen when they said they did and when I pointed out a number of areas they missed, the woman assigned to clean that area appeared very annoyed and proceed to clean the areas in way someone would if they were rushing out of the house. - they put their used cleaning supplies (mop bucket and rags) on our fabric furniture! - they said they change and make the beds but they just placed new clean bed linens over the old linens! When I discovered this I called the office and they apologized and said that it wouldn’t happen again and it did - and they had sent a different team! - they used vinegar and water to clean all the bathrooms and the house reeked of pure vinegar afterwards. - when removing items to clean counter tops in the bathroom they put them back knocked over and messy. - they unplugged devices like Alexa and google home and did not plug them back in. They did this in all three cleans. Ultimately I wound up recleaning and fixing things after every service so it was pointless to continue using them.”

“Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art. The first couple of cleans were ok. Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned. Their arrival times varied with no clear communication of consistency. I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team. Ryan said everything would be fixed and gave us 50% off our next clean. For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house. I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts. The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous. Their timing was hilarious and in-line with the horrible customer service they give. They promise a dedicated team, attentive field managers, and the highest quality of work. They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.”

“Two very nice, professional cleaning ladies plus a supervisor did a very nice job cleaning our home. They stayed extra time until our first cleaning session was done. Everything is sparkling clean. Highly recommend.”