Two Maids & A Mop has a great history of starting out slow but using savvy business practices and well-documented processes. The company’s history has allowed them to make the service as uniform as possible. With companies this immense, a uniform, quality service can be hard to attain with all franchise locations, but Two Maids & A Mop has made it as easy as they can.
They provide a variety of one-time and recurrent services that can meet the needs of most households. One service that differentiates Two Maids & A Mop from other cleaning service competitors is their Alternate Cleaning Package.
With this option, customers who want weekly or bi-weekly cleanings can enjoy a deep clean one week, and a less intensive touch-up clean on another. The customization helps keep homes maintained while reducing the time cleaners are on-site.
Two Maids & A Mop clearly outlines all the services available on their website. They offer both one-time and recurring cleaning options that can suit every household’s needs. Whether you’re looking for a simple move out cleaning or you want a deep cleaning of your home, the company utilizes its Pay-for-Performance system to show customers that their opinion on the quality of the cleaning truly matters.
After every cleaning, cleaners invite customers to rate their cleaning on a one through ten scale. This rating determines how much the company will compensate the two maids who have worked on your home, ensuring quality control directly through the customer.
Design With Time Cleaning Package
These packages range from two to five hours. Design With Time Cleaning is an excellent option for homeowners that are just looking for a basic, one-time clean. Customers can also prioritize what needs to be cleaned, whether that be particular rooms, cleaning all floors, or focusing on dusting.
Features
Ranges from 2 to 5 hours
Customers prioritize what they want to be cleaned
Fixed rate based on time
Pro: Simple flat-rate cleaning option for homeowners that don’t want recurring services
Con: Homeowners may not be happy with the quality of service if their home needs a deep clean
Top to Bottom Deep Cleaning Package
Top to Bottom is the best option for homes that need a thorough deep clean without a time limit. Two Maids calculates your rate based on the square footage of your home, the number of rooms, and the cleaning needed.
Features
More focus on vertical surfaces such as doors, cabinets, baseboards, trim, and more
All horizontal surfaces and decor will also receive a thorough cleaning and dusting
No preset time limit
Pro: No preset time limit means your home will receive the cleaning it needs
Con: Will need to take time out of your schedule for cleaning
Empty Home Move In/Out Cleaning Package
Two Maids specially designs this service for empty homes that are either moved in to or moved out of. There are no time limitations, and you’ll pay a flat rate based on the number of rooms, square footage, and cleaning needed.
If you have an apartment, Two Maids & A Mop is often able to work with your property manager to meet cleaning requirements so that you can get your full security deposit back.
Features
All reachable vertical and horizontal surfaces cleaned
Interior and exterior parts of all appliances are cleaned
Baseboards, trim, and cabinets cleaned
Light fixtures cleaned
And more
Pro: No time limitations and a flat rate means cost savings passed on to the customer
Con: House or apartment needs to be completely empty
Touch Up Maintenance Cleaning
The Touch Up Maintenance Cleaning service is the most affordable option if you want weekly or bi-weekly cleaning services.
Features
Bathrooms sanitized
Kitchen horizontal surfaces and appliances cleaned
Floors mopped, swept, and vacuumed
Beds made
Trash emptied, and liners replaced
Light dusting
And more
Pro: The quickest and most cost-effective option for regular cleaning
Con: Vertical surfaces like blinds, windows, and cabinets are excluded
Premium Maintenance Cleaning
Premium Maintenance is the most thorough, regular cleaning you can purchase through Two Maids & A Mop.
Features
Dishes washed or loaded in the dishwasher
Beds made, and linens changed
Vertical surfaces like cabinets, doors, and door frames spot cleaned
All kitchen surfaces and appliances sanitized and cleaned
All bathrooms cleaned and sanitized
Floors mopped, swept, or vacuumed
And more
Pro: Extremely thorough service that provides extra services like dishwashing that are usually add-ons
Con: You’ll be paying a premium for this service
Alternate Cleaning Package
Do you feel as if Touch Up Maintenance Cleaning isn’t enough, and regular Premium Maintenance Cleaning is too much? The Alternate Cleaning Package creates a happy medium between these two service options so that you can enjoy a regularly clean home without the time and cost commitment that the Premium Maintenance Cleaning brings.
Features
Touch Up and Premium services are rotated weekly or bi-weekly
Tasks related to each service are performed
Flat rate for each cleaning
Features & Services Rating:
Pros
Enjoy a clean home without the time commitment a Premium Maintenance Cleaning involves
Cons
Not available as a service for customers who only want a monthly cleaning
Regional Locations
Two Maids & A Mop has locations throughout the United States, so it’s more than likely that you’ll be able to find a nearby location by simply filling out your zip code on their website. However, they don’t have locations in these states:
Alaska
Connecticut
Delaware
Hawaii
Idaho
Indiana
Iowa
Maine
Montana
Nebraska
New Mexico
North Dakota
Oklahoma
Oregon
Puerto Rico
Rhode Island
South Dakota
Vermont
Washington D.C.
West Virginia
Wisconsin
Wyoming
You can also click on any state on their map to see the local areas they serve.
Pros
Two Maids & A Mop is available in multiple states and cities throughout the U.S.
Cons
Some states aren’t serviced at all, and you’ll need to check their online map to see
Cost
Although Two Maids & A Mop doesn’t post their current rates on their website, you’ll be able to receive a quick quote after you navigate to your franchise location’s website. You’ll need to fill in information such as:
Your address
Number of bedrooms
Number of bathrooms
Frequency of cleaning service (once, monthly, weekly, or bi-weekly)
Square footage of home
Number of people in the home
Number of pets
The best part about their website is that once you get a quote and you’re happy with it, you’ll be able to schedule your service on the same page.
Savings Opportunities
Before you move on to scheduling your cleaning after you get your quote, Two Maids & A Mop requests that you watch a short video about their Pay For Performance system. Once you watch it, you’ll receive $10 off your first cleaning.
Cost:
Pros
New customers get $10 off their first cleaning.
Cons
Customers will have to watch the video on their Pay For Performance system before they enjoy the discount.
Customer Reviews
Two Maids & A Mop has an impressive number of positive reviews from all over the country. After their cleaners finished, many customers were happy with how clean their homes were. They found employees to be professional, on-time to appointments, and friendly throughout the service.
Clients also found that even though their homes were untidy, or if they have items laid out on floors or countertops, the cleaners are good at moving those items and cleaning around them. They also trusted them with their possessions and that they would put them back where they were.
Some negative reviews came from customers who were unhappy with the quality of cleaning. In those cases, the company has a team go out to reclean their home. Two Maids & A Mop is also good about responding to negative reviews and working with unhappy customers to achieve the expected results.
Emily C. from Germantown, MD wrote on Yelp:
“I needed help with a whole house deep clean asap and they were able to get out to me within a couple of days. They came out on a Saturday and when they left my home was spotless. I was worried about my 2 cats and dog, but there were no issues. I will be having them come back bi-weekly going forward.”
Kelyne P. from Tampa, FL wrote on Yelp:
“Excellent and different cleaning service! I paid for a deep clean (which is recommended before you start bi-weekly or weekly cleanings. Setting up the appointment was easy (they have tons of availability and make it work for your schedule), and the cleaning was thorough and thoughtful. I could tell they took their time. Spaces that are easily missed (like the back of the handle of the microwave, for example) were all cleaned. I really appreciate the amount of communication to ensure that we were happy. We’re happy customers and will continue to use the service!”
Customer Rating:
Pros
Customers overall happy with the level of service, excellent communication from the company
Cons
Communication and quality of service can differ depending on franchise location
Company Background
Ron Holt created two Maids & A Mop in 2003. After a slow start, the business began to grow in 2005 as he opened two additional locations along the gulf coast of Florida. After Ron Holt started to document all the systems they had in place, the business took off because they were able to achieve consistent results, no matter how busy they were.
Today, Two Maids & A Mop serves over 60 markets across the country. Their slow start to remarkable success has been featured in national magazines such as Entrepreneur Magazine, Success Magazine, and CNN Money. Inc. Magazine has also recognized them as one of the fastest-growing cleaning companies in the U.S.
Based in Birmingham, AL, the company has also been featured on AL.com after they became the 7th fastest growing business in Alabama.
Pros
Strong systems in place that have assured the company’s continued growth
Cons
Quality of service harder to control with multiple locations
The Bottom Line
Two Maids & A Mop offers services that many households can take advantage of. Their Alternating Cleaning Package, along with their Pay for Performance system, shows that they have a customer-first mentality that’s resulted in many positive reviews online.
The company also has a “rags to riches” story that’s been featured in multiple national magazines. This story illustrates management’s hard work and dedication when it comes to creating a quality cleaning company.
We also liked that the company has overall positive reviews from their employees on Indeed and GlassDoor. Happy employees usually result in a better service experience for customers, and employees reported that they enjoyed the family environment, the flexibility of work, and the potential for more earnings.
Disclaimer:
The information featured on this page is based on our best estimates of pricing, package details, contract stipulations,
and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing
will vary based on various factors, including, but not limited to the customer’s location. For the most accurate
information, please ask your customer service representative. Clarify all fees and contract details before signing a
contract or finalizing your purchase.
